Returns & Exchanges

What's your return policy?

We’re sorry things didn’t work out for you, here’s the good news: You get 45 days to return your items starting from the day of shipment. Here’s the fine print:

How do I return an item?

You can now return the items to our Online Department for an exchange, online e-voucher, or refund, provided our T&Cs have been followed. Simply enter your order number and postcode through our returns portal here. Alternatively, you can visit your c

Can I return an online order in store?

Yes! You have 45 days from the purchase date to enjoy free and easy returns in store! You can return in store for an exchange, credit or refund providing the return conditions have been met. Any items marked as a sale item, which is classified as any

Can I return sale items?

Sale items are classified as anything with a discount of 40% or over. Sale items can be returned for a credit voucher or exchange only.

How do I exchange an item?

Items bought in store can be exchanged in any Ally Fashion store, providing there is available stock. Items purchased online can be exchanged through our return’s portal here. See the below details:

Can I return a gift voucher?

Ally Fashion gift cards & online credit vouchers are non-refundable, non-transferable and cannot be redeemed for cash.

I am outside of the returns policy, can I return?

Over 45 days? Unfortunately, you can no longer return your items for a refund or exchange.If you have a faulty item, please get in touch with our team here.

Can I be refunded to a different payment method?

As per our returns policy, refunds can only be processed to the original payment method. Due to security purposes, we are unable to process a refund to a different method of payment, including different card numbers.

Have you received my returned items?

Once your online return is received, our team will be in touch within 2 business days.Depending on your financial institution your refund may take anywhere between 5-7 days for processing.Refunds will be processed via your original method of payment

Do you return the shipping charge?

All domestic orders will have a $8.99 fee deducted from your refund or credit voucher for the use of the return postage label, shipping, and handling fees. New Zealand orders will have a $13.00 fee deducted from your refund or credit voucher for the

I can't find my return label!

All return labels are emailed to you once the return has been submitted. We recommend checking your spam folder, and if you still can't locate it, please reach out to our Customer Care team.