Returns & Exchanges

What is your return policy?

We’re sorry things didn’t work out for you, here’s the good news: You get 45 days to return your items starting from the day of shipment. Here’s the fine print:

How do I return an item?

You can now return your items to our Online Department for an exchange, online store credit, or refund, provided our T&Cs have been followed. Simply enter your order number and postcode through our returns portal here. Alternatively, you can visit yo

Can I return an online order in store?

Yes! You have 45 days from the purchase date to enjoy free and easy returns in store! You can return in store for an exchange, credit or refund providing the return conditions have been met. Any items marked as sale, which is classified as anything w

Can I return sale items?

Sale items can be returned for a credit voucher or exchange only. Sale items are classified as anything with a discount of 40% or over.

How do I exchange an item?

Items bought in store can be exchanged in any Ally Fashion store, providing there is available stock. Items purchased online can be exchanged through our return’s portal here. See the below details:

Can I return a gift voucher?

Ally Fashion gift cards & online credit vouchers are non-refundable, non-transferable and cannot be redeemed for cash.

I am outside of the returns policy, can I return?

However, if your item is faulty or damaged, please contact our team here so we can assist you further.

Can I be refunded to a different payment method?

Refunds can only be processed to the original payment method used at the time of purchase. For security reasons, we’re unable to issue refunds to a different card or payment method, including updated or new card numbers.

I returned my order, when will I receive the refund?

Once we receive your return, our team will review and process it, within 2 business days. If you haven't received your refund or credit within 14 days of your return being delivered, please contact us.

Do you return the shipping charge?

Original postage costs are not refunded. For returns, a fee is deducted from your refund or credit to cover the use of our return postage label, shipping, and handling:. This amount will be automatically deducted from your refund or store credit.

I'm having trouble generating my return label — what should I do?

Once you've successfully submitted an online return, a download link for your return label will appear on-screen and be sent to you via email. If there's an issue - such as a technical glitch, or incorrect return address - you may see an error messag

When will my exchange order ship?

All exchange orders are sent via standard shipping and follow our usual handling timeframes. For a regular exchange, your replacement order will be created once your returned items have been received, inspected, and approved by our returns team. It w

What is an Instant Exchange and how does it work?

An Instant Exchange allows your new item to be shipped immediately, so you don’t have to wait for us to receive your return first. This also helps ensure your preferred items stay in stock. To place an Instant Exchange, a temporary $1.00 AUD hold is

Why is the return option disabled for my order?

Sometimes, due to a technical hiccup, the return portal might show your order as “unfulfilled” even though it’s on its way or has already arrived. No worries — this is something we can fix quickly! Just reach out to our friendly Customer Care team he