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Once you&apos;ve successfully submitted an online return, a download link for your return label will appear on-screen and be sent to you via email.&#xA0; If there&apos;s an issue - such as a technical glitch, or incorrect return address - you may see an error message and the label won&apos;t generate. If this happens, please reach out to our Customer Care team <a data-fr-linked="true" href="https://allyfashion.com/pages/contact-us" id="isPasted">here</a>, and we&apos;ll help get your label sorted.&#xA0;Note for New Zealand customers:&#xA0;Return labels for NZ orders must be generated manually. Please contact us directly, and we&apos;ll issue the label for you.

Once you've successfully submitted an online return, a download link for your return label will appear on-screen and be sent to you via email. If there's an issue - such as a technical glitch, or incorrect return address - you may see an error messag

I'm having trouble generating my return label — what should I do?

Returns & Exchanges

How long does shipping take?

How can I track my order?

Why does my order status say "Unfulfilled"?

My tracking information says “Cancelled.” What does this mean?

When will I receive my order?

How much does shipping cost?

Do you offer click & collect?

Do you ship internationally?

Shipping

What is your return policy?

How do I return an item?

Can I return an online order in store?

Can I return sale items?

How do I exchange an item?

Can I return a gift voucher?

I am outside of the returns policy, can I return?

Can I be refunded to a different payment method?

I returned my order, when will I receive the refund?

Do you return the shipping charge?

When will my exchange order ship?

What is an Instant Exchange and how does it work?

I haven't received my order confirmation email?

I need to update my delivery address — what should I do?

Can I cancel or change my order?

I've received a faulty item, what are my options?

I've received the wrong item, what can I do?

I'm missing an item! What should I do?

I haven't received my gift card email?

Order Issues

I can’t check out — what should I do?

My discount code isn't working!

How can I apply a discount code?

Can I use my gift card online or in-store?

Check Gift Card Balance

What payment method can I use?

Checkout

How can I check stock in store?

Will my size be back in stock?

Do you sell gift cards?

How do I pick the right size?

Is the You + All range available in Ally Fashion stores?

Do you sell boots/hats in store?

Products

Can I join the Ally Rewards Program?

How do I earn Rewards Points?

How do I redeem Rewards Points?

I've purchased in store, will I receive points for this?

I haven't received my birthday voucher?

Account Deletion

I haven't received my Welcome Reward?

I forgot my password!

Ally Rewards & Account

I'm having trouble generating my return label — what should I do?Updated 5 days ago