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How do I return an item?Updated 14 days ago

You can now return your items to our Online Department for an exchange, online store credit, or refund, provided our T&Cs have been followed. 

Simply enter your order number and postcode through our returns portal here.

Alternatively, you can visit your closest Ally store to receive an exchange, store credit, or refund. 

(NOTE: this credit note will only be redeemable in-store/ not online. The refund option is only available for orders not placed with zippay/afterpay when returning in-store. If purchased with afterpay/zippay or American Express you are eligible for an exchange or store credit)

Please also note any items marked as a sale item, which is classified as anything with a discount of 40% off or over, can only be returned as a store credit or exchange.

You can also view our policy further here: https://allyfashion.com/pages/returns-and-exchange
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