How do I exchange an item?Updated a year ago

Items bought in store can be exchanged in any Ally Fashion store, providing there is available stock. Items purchased online can be exchanged through our return’s portal here. See the below details:

• - Exchanges are offered on original orders received back to us within 45 days from the delivery date.
• - Exchanges will be processed once your shipment has been picked up by the postal carrier.
• - Exchanges will be shipped with standard post.
• - Any exchanges made via our Loop portal can only be exchanged as per the purchase price. Further discounts cannot be applied.