Order Issues

I haven't received my order confirmation email?

If you haven’t received an order confirmation email, please first check all your email folders, including your spam or junk folders, as sometimes confirmation emails can end up there. If you still can’t find your confirmation, please contact our Cust

I need to update my delivery address — what should I do?

If you notice that your delivery address is incorrect or incomplete, please contact us as soon as possible with your order number and the correct address details. We’ll do our best to update the address, but we can’t guarantee changes can be made. Th

Can I cancel or change my order?

Unfortunately, we’re unable to cancel or make changes to an order once it has been placed. This includes updating delivery details or modifying items. If you no longer want your order once it arrives, you’re welcome to return it. To start a return, p

I've received a faulty item, what are my options?

There are a few options moving forward: You can go into a store to receive an exchange, store credit, or refund.Please note: the refund option is not available for orders placed with zippay/afterpay/klarna or laybuy when returning in-store. Alternati

I've received the wrong item, what can I do?

We’re sorry about that! To return the incorrect item, please enter your order number in our Returns Portal and select ‘Wrong Item Received’. This will generate a prepaid return shipping label. You can choose to receive the correct item as an exchange

I'm missing an item! What should I do?

We’re sorry to hear that! If an item is missing from your order, please contact our Customer Care team via live chat or email us at [email protected]. To help us resolve the issue quickly, please include the following details in your message:.

I haven't received my gift card email?

If you have not received your gift card, please ensure the spelling of the recipients email is correct and check all folders, including spam/junk. If you're still unable to locate the gift card, please reach out to our Customer Care Team and provide

I used the wrong email when placing my order — what should I do?

Mistakes happen — we’ve got you!. If you entered the wrong email address at checkout and didn’t receive your order confirmation, please reach out to our Customer Care team as soon as possible here. Be sure to include:. We’ll do our best to update you

My order is late or missing.

We understand how frustrating it can be when your order doesn’t arrive on time. Shipping delays can sometimes occur due to factors beyond our control, such as carrier delays, weather conditions, or high order volumes during peak seasons. Please allow