Can I cancel or change my order?
Unfortunately, we are unable to amend orders once they have been placed. This includes cancellations and changing delivery. If you would like to make a return please visit https://allyfashion.com/return-exchange.
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Order Issues
I've received a faulty item, what are my options?
There are a few options moving forward: You can go into a store to receive an exchange, store credit, or refund.Please note: the refund option is not available for orders placed with zippay/afterpay/klarna or laybuy when returning in-store. Alternati
I've received the wrong item, what can I do?
To return this item, please enter your order number in our Returns Portal and select 'Wrong Item Received.' This will generate a prepaid shipping label to send the item back to our Warehouse. You may return for an exchange of the correct style, or re
I'm missing an item! What should I do?
Please contact our customer care team via live chat or email at: allyinfo@allyfashion.com and include the following information:. • Order number. • Style number and size of the item/s received. • Product name and code of the item/s ordered