My order is late or missing.Updated a day ago
We understand how frustrating it can be when your order doesn’t arrive on time. Shipping delays can sometimes occur due to factors beyond our control, such as carrier delays, weather conditions, or high order volumes during peak seasons. Please allow an extra 5 to 10 business days for your parcel to arrive.
If your order hasn’t arrived after this extended timeframe, here are some steps you can take:
- Double check your shipping confirmation email to ensure the address provided is correct
- Track your order using the tracking number number provided, and reach out directly to the courier
If after these checks you still can’t locate your order, please reach out to our customer support team with your order number and contact details. We’ll investigate the issue promptly and work with the carrier to resolve it.