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<div data-block="true" data-editor="dj5rh" data-offset-key="2t9ms-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="dj5rh" data-offset-key="2t9ms-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted"><p data-start="67" data-end="369"><span style="font-family: Inter; font-size: 14px;">We&#x2019;re sorry about that! To return the incorrect item, please enter your order number in our <a data-fr-linked="true" href="https://allyfashion.com/pages/returns-and-exchange" id="isPasted"><strong>Returns Portal</strong></a> and select <strong data-start="287" data-end="312">&#x2018;Wrong Item Received&#x2019;</strong>. This will generate a <strong data-start="335" data-end="368">prepaid return shipping label</strong>.</span></p><p data-start="371" data-end="499"><span style="font-family: Inter; font-size: 14px;">You can choose to receive the <strong data-start="401" data-end="432">correct item as an exchange</strong>, or opt for a <strong data-start="447" data-end="473">refund or store credit</strong>&#x2014;whichever suits you best.</span></p></div></div>

We’re sorry about that! To return the incorrect item, please enter your order number in our Returns Portal and select ‘Wrong Item Received’. This will generate a prepaid return shipping label. You can choose to receive the correct item as an exchange

I've received the wrong item, what can I do?

Order Issues

How long does shipping take?

How can I track my order?

Why does my order status say "Unfulfilled"?

My tracking information says “Cancelled.” What does this mean?

When will I receive my order?

How much does shipping cost?

Do you offer click & collect?

Do you ship internationally?

My package has been returned to sender — what should I do?

Shipping

What is your return policy?

How do I return an item?

Can I return an online order in store?

Can I return sale items?

How do I exchange an item?

Can I return a gift voucher?

I am outside of the returns policy, can I return?

Can I be refunded to a different payment method?

I returned my order, when will I receive the refund?

Do you return the shipping charge?

I'm having trouble generating my return label — what should I do?

When will my exchange order ship?

What is an Instant Exchange and how does it work?

Why is the return option disabled for my order?

Returns & Exchanges

I haven't received my order confirmation email?

I need to update my delivery address — what should I do?

Can I cancel or change my order?

I've received a faulty item, what are my options?

I'm missing an item! What should I do?

I haven't received my gift card email?

I used the wrong email when placing my order — what should I do?

My order is late or missing.

I can’t check out — what should I do?

My discount code isn't working!

How can I apply a discount code?

Can I use my gift card online or in-store?

Check Gift Card Balance

What payment method can I use?

Checkout

How can I check stock in store?

Will my size be back in stock?

Do you sell gift cards?

How do I pick the right size?

Is the You + All range available in Ally Fashion stores?

Do you sell boots/hats in store?

Products

Can I join the Ally Rewards Program?

How do I earn Rewards Points?

How do I redeem Rewards Points?

I've purchased in store, will I receive points for this?

I haven't received my birthday voucher?

Account Deletion

I haven't received my Welcome Reward?

I forgot my password!

Ally Rewards & Account

I can't add or remove an item from my cart — what should I do?

Prices are displaying incorrectly — how do I fix it?

Technical Issues

How can I work for Ally?

I applied for a job but haven't had an update?

Careers

Where are your stores located?

Why is the in-store price different from the online price?

What is your in store returns policy?

In Store Information

I've received the wrong item, what can I do?Updated 14 days ago