What's your return policy?Updated a year ago
We’re sorry things didn’t work out for you, here’s the good news: You get 45 days to return your items starting from the day of shipment.
Here’s the fine print:
- - All tags must still be attached on the product, including the care instructions/size tag and barcode tag.
- - Items must be unworn and unwashed (except to try on size).
- - NO returns or exchanges on bodysuits / leotards, beauty products, pierced jewellery, headphones, underwear, stockings, swimwear, facemasks, hair accessories, hats, pillows, nail accessories & drinkware unless it meets the Statutory Rights outlined by the ACCC.
- - NO refunds on sale items discounted at 40% off or over – These items can only be returned for an online credit.
- - All menswear, bags, shoes & kids wear that were originally purchased online can only be returned to our online warehouse - They cannot be returned in store.