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Gift cards and credit notes are redeemable only through the channel they were issued:<ul><li data-start="68" data-end="206">In-store&#xA0;gift cards or credit notes can only be used in store&#xA0;</li><li data-start="68" data-end="206">Online&#xA0;gift cards or credit notes can only be used online</li></ul>Unfortunately, they are not interchangeable between online and in-store purchases.If you have any questions or need help, please contact our Customer Care team.&#xA0;

Gift cards and credit notes are redeemable only through the channel they were issued:. Unfortunately, they are not interchangeable between online and in-store purchases. If you have any questions or need help, please contact our Customer Care team.

Can I use my gift card online or in-store?

Checkout

How long does shipping take?

How can I track my order?

Why does my order status say "Unfulfilled"?

My tracking information says “Cancelled.” What does this mean?

When will I receive my order?

How much does shipping cost?

Do you offer click & collect?

Do you ship internationally?

Shipping

What is your return policy?

How do I return an item?

Can I return an online order in store?

Can I return sale items?

How do I exchange an item?

Can I return a gift voucher?

I am outside of the returns policy, can I return?

Can I be refunded to a different payment method?

I returned my order, when will I receive the refund?

Do you return the shipping charge?

I'm having trouble generating my return label — what should I do?

When will my exchange order ship?

What is an Instant Exchange and how does it work?

Returns & Exchanges

I haven't received my order confirmation email?

I need to update my delivery address — what should I do?

Can I cancel or change my order?

I've received a faulty item, what are my options?

I've received the wrong item, what can I do?

I'm missing an item! What should I do?

I haven't received my gift card email?

Order Issues

I can’t check out — what should I do?

My discount code isn't working!

How can I apply a discount code?

Check Gift Card Balance

What payment method can I use?

How can I check stock in store?

Will my size be back in stock?

Do you sell gift cards?

How do I pick the right size?

Is the You + All range available in Ally Fashion stores?

Do you sell boots/hats in store?

Products

Can I join the Ally Rewards Program?

How do I earn Rewards Points?

How do I redeem Rewards Points?

I've purchased in store, will I receive points for this?

I haven't received my birthday voucher?

Account Deletion

I haven't received my Welcome Reward?

I forgot my password!

Ally Rewards & Account

Can I use my gift card online or in-store?Updated 4 days ago