We're sorry you're having trouble with your cart — let’s get this sorted!. If you're unable to add or remove items, try the following quick fixes:. If the issue continues, please contact our Customer Care team here with a description of the problem,

We&apos;re sorry you&apos;re having trouble with your cart &#x2014; let&#x2019;s get this sorted!If you&apos;re unable to add or remove items, try the following quick fixes:<ol><li data-start="259" data-end="330">Refresh the page or try again in a few minutes&#xA0;</li><li data-start="259" data-end="330">Clear your browser cookies and cache&#xA0;or try a different browser (Chrome, Safari, Firefox)&#xA0;</li><li data-start="259" data-end="330">Try on a different device&#xA0;- mobile, desktop or the Ally Fashion app</li></ol>If the issue continues, please contact our Customer Care team <a data-start="691" data-end="700" rel="noopener">here</a> with a description of the problem, including screenshots if possible. We&apos;re happy to help and will work to resolve it as quickly as we can!

I can't add or remove an item from my cart — what should I do?

If the prices on our website look different than expected, it may be due to your currency settings. Please make sure your currency is set to AUD (Australian Dollars) for accurate pricing. You can check or change this setting by:. If you're still seei

If the prices on our website look different than expected, it may be due to your currency settings.Please make sure your currency is set to AUD (Australian Dollars) for accurate pricing. You can check or change this setting by:<ol><li data-start="270" data-end="402">Clicking the Currency Icon&#xA0;in the top left corner of the website</li><li>If shopping on the App, select the menu, scroll to the bottom and change your currency&#xA0;<ul><li>We recommend completely closing and reopening the app after processing this, to ensure the prices refresh correctly&#xA0;</li></ul></li></ol>If you&apos;re still seeing incorrect prices after updating your settings, try refreshing your browser or clearing your cache.Need help? Feel free to contact our Customer Care team <a data-start="739" data-end="748" rel="noopener">here</a> &#x2014; we&apos;re happy to assist!

Prices are displaying incorrectly — how do I fix it?

Return Order

Track Order

Report Issue

allyfashion-com

Technical Issues

How long does shipping take?

How can I track my order?

Why does my order status say "Unfulfilled"?

My tracking information says “Cancelled.” What does this mean?

When will I receive my order?

How much does shipping cost?

Do you offer click & collect?

Do you ship internationally?

My package has been returned to sender — what should I do?

Shipping

What is your return policy?

How do I return an item?

Can I return an online order in store?

Can I return sale items?

How do I exchange an item?

Can I return a gift voucher?

I am outside of the returns policy, can I return?

Can I be refunded to a different payment method?

I returned my order, when will I receive the refund?

Do you return the shipping charge?

I'm having trouble generating my return label — what should I do?

When will my exchange order ship?

What is an Instant Exchange and how does it work?

Why is the return option disabled for my order?

Returns & Exchanges

I haven't received my order confirmation email?

I need to update my delivery address — what should I do?

Can I cancel or change my order?

I've received a faulty item, what are my options?

I've received the wrong item, what can I do?

I'm missing an item! What should I do?

I haven't received my gift card email?

I used the wrong email when placing my order — what should I do?

My order is late or missing.

Order Issues

I can’t check out — what should I do?

My discount code isn't working!

How can I apply a discount code?

Can I use my gift card online or in-store?

Check Gift Card Balance

What payment method can I use?

Checkout

How can I check stock in store?

Will my size be back in stock?

Do you sell gift cards?

How do I pick the right size?

Is the You + All range available in Ally Fashion stores?

Do you sell boots/hats in store?

Products

Can I join the Ally Rewards Program?

How do I earn Rewards Points?

How do I redeem Rewards Points?

I've purchased in store, will I receive points for this?

I haven't received my birthday voucher?

Account Deletion

I haven't received my Welcome Reward?

I forgot my password!

Ally Rewards & Account

How can I work for Ally?

I applied for a job but haven't had an update?

Careers

Where are your stores located?

Why is the in-store price different from the online price?

What is your in store returns policy?

In Store Information