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What is your in store returns policy?Updated a day ago

We’re sorry things didn’t work out — but here’s the good news: you have 45 days from the date of purchase to return your items in-store.

Here’s what you need to know:

Conditions for Return:

  • Items must be unworn and unwashed (other than to try on for size).
  • All original tags must still be attached, including the care/size tag and barcode.
  • You’ll need proof of purchase (store receipt for in-store purchases, or an online invoice if purchased online).
    Note: We can’t accept bank statements as proof. If you don’t have your receipt, please contact us at [email protected].

🚫 Items not eligible for return (unless faulty):

  • Bodysuits / leotards
  • Beauty products
  • Pierced jewellery
  • Headphones
  • Underwear, stockings, swimwear
  • Facemasks, hats, pillows, hair or nail accessories
  • Drinkware

🛍️ Other important notes:

  • Sale items are not refundable but can be returned for in-store credit (unless faulty or not as described).
  • Exchanged items cannot be returned again unless required under your Statutory Rights.
  • Menswear, accessories, bags, shoes & kidswear purchased online must be returned via our online warehouse and cannot be returned in-store.
  • Outlet store purchases (Canberra DFO, DFO Brisbane) are final sale and cannot be returned or exchanged unless faulty or misrepresented.
  • Afterpay and zipPay purchases made in-store can be refunded back to your Afterpay or zipPay account.

If you have any questions or need help with your return, our friendly team is here to assist!

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