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<div data-block="true" data-editor="ctfd6" data-offset-key="2v930-0-0" id="isPasted"><p data-start="88" data-end="203" id="isPasted"><span style="font-family: Inter; font-size: 14px;">We apologise for any confusion this may cause.</span></p><p data-start="205" data-end="323"><span style="font-family: Inter; font-size: 14px;">Please be assured that your order has <strong data-start="243" data-end="250">not</strong> been cancelled. This message is due to a temporary glitch in our system.</span></p><p data-start="325" data-end="485"><span style="font-family: Inter; font-size: 14px;">Your parcel is currently being picked and packed in our warehouse. Once it has been dispatched, you will receive an email with your active tracking information.</span></p><p data-start="487" data-end="515"><span style="font-family: Inter; font-size: 14px;">Thank you for your patience!</span></p></div><div data-block="true" data-editor="ctfd6" data-offset-key="9lp5h-0-0"><br></div>

We apologise for any confusion this may cause. Please be assured that your order has not been cancelled. This message is due to a temporary glitch in our system. Your parcel is currently being picked and packed in our warehouse. Once it has been disp

My tracking information says “Cancelled.” What does this mean?

Shipping

How long does shipping take?

How can I track my order?

Why does my order status say "Unfulfilled"?

When will I receive my order?

How much does shipping cost?

Do you offer click & collect?

Do you ship internationally?

What is your return policy?

How do I return an item?

Can I return an online order in store?

Can I return sale items?

How do I exchange an item?

Can I return a gift voucher?

I am outside of the returns policy, can I return?

Can I be refunded to a different payment method?

I returned my order, when will I receive the refund?

Do you return the shipping charge?

I'm having trouble generating my return label — what should I do?

When will my exchange order ship?

What is an Instant Exchange and how does it work?

Returns & Exchanges

I haven't received my order confirmation email?

I need to update my delivery address — what should I do?

Can I cancel or change my order?

I've received a faulty item, what are my options?

I've received the wrong item, what can I do?

I'm missing an item! What should I do?

I haven't received my gift card email?

Order Issues

I can’t check out — what should I do?

My discount code isn't working!

How can I apply a discount code?

Can I use my gift card online or in-store?

Check Gift Card Balance

What payment method can I use?

Checkout

How can I check stock in store?

Will my size be back in stock?

Do you sell gift cards?

How do I pick the right size?

Is the You + All range available in Ally Fashion stores?

Do you sell boots/hats in store?

Products

Can I join the Ally Rewards Program?

How do I earn Rewards Points?

How do I redeem Rewards Points?

I've purchased in store, will I receive points for this?

I haven't received my birthday voucher?

Account Deletion

I haven't received my Welcome Reward?

I forgot my password!

Ally Rewards & Account

My tracking information says “Cancelled.” What does this mean?Updated 6 days ago