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Please ensure your birthday has been added to your account to ensure the discount is received.Vouchers are automatically emailed to customers 2 weeks before their birthday.&#xA0;Please reach out to our customer care team if your birthday has passed, and you did not receive the voucher.&#xA0;

Please ensure your birthday has been added to your account to ensure the discount is received. Vouchers are automatically emailed to customers 2 weeks before their birthday. Please reach out to our customer care team if your birthday has passed, and

I haven't received my birthday voucher?

Ally Rewards

How long does shipping take?

Do you offer click & collect?

Do you ship internationally?

Shipping

What's your return policy?

How do I return an item?

Can I return an online order in store?

Can I return sale items?

How do I exchange an item?

Can I return a gift voucher?

I am outside of the returns policy, can I return?

Can I be refunded to a different payment method?

Have you received my returned items?

Do you return the shipping charge?

I can't find my return label!

Returns & Exchanges

Can I cancel or change my order?

I've received a faulty item, what are my options?

I've received the wrong item, what can I do?

I'm missing an item! What should I do?

Order Issues

I can't checkout, please help!

My discount code is not applying

Checkout

How can I check stock in store?

Do you restock items?

Do you sell gift cards?

How do I pick the right size?

Products

Can I join the Ally Rewards Program?

How do I earn Rewards Points?

How do I redeem Rewards Points?

I've purchased in store, will I receive points for this?

I haven't received my birthday voucher?Updated a year ago